Over a one-week period in January 2019, more than
41,000 Chicago residents, travelers, and architecture
buffs provided feedback on the new O’Hare Global
Terminal and the amenities they most wanted to see
improved at O’Hare. The results of this unique feedback
opportunity are outlined below:
These results were considered by an evaluation committee, charged with reviewing the detailed plans of five teams in accordance with the criteria set forth in the RFP.
The public survey has sparked a deeper dive into which amenities matter most to passengers and will be included in the next phase of the O’Hare terminal expansion.